Planet Fitness

As a whole, I've had good experiences with this particular PF facility. The new equipment is great and the gym/locker room is clean. Yes it does get incredibly busy during some of the peak times, but as long as you stay flexible and patient you can get onto everything you need. The only "negative" I have is I wish they would figure out a better system for ensuring the paper towel holders are filled. I understand there may not be a great solution, but it occurs more frequently than other PFs I've been to.

Very clean gym, friendly staff, polite gym members. I have social anxiety and feel very comfortable here. The only downside is that you have to be very careful leaving the gym because cars speed by as if they are on a street, and you can't trust them to stop. There really should be speed bumps, crosswalks and better lighting and I don't think PF can really do much about the problem.

I moved out of state and they wouldn’t let me cancel unless I went into the branch. But then I kept asking them what else I could do and they finally told me to mail in a letter with the type of account and the agreement number requesting to cancel. I did that and sent it in on the 10th. Then I got an email stating that they’re charging me again on the 14th for a whole other month and my subscription won’t be cancel until a month from now. No one mentioned that they needed to receive the cancellation before the 10th of the month to avoid further charges. These guys make it so difficult to cancel and they’re just ripping people off as a result, charging them for a gym membership for months that they can’t even use. It should be illegal for companies to do this do their customers. Nobody should be able to charge their customers for a service that isn’t delivered, and they should make it so difficult to cancel. It’s ridiculous. As soon as a customer says I don’t consent to you automatically taking money out of my bank account they should be required to stop. And if they continue as far as I’m concerned that’s theft - because it’s taking money from a customer without their consent.

It's not a big deal the trash cans are always full and some of the paper towel dispensers either are empty or don't work mainly on the weekends. But what is a big deal is my car was involved in a hit and run on 11/11 almost right in front of the building probably the closest spot you can get other than handicap I know Management in the building have sent out three emails I've sent out emails... I've been coming to this gym since they have pretty much opened I've had one other issue in the parking lot didn't have a issue getting the footage whoever owns this gym now won't even reach out send me a picture of the license plate or even tell me they can't do anything

Planet fitness is great. I definitely like the no judgement branding and atmosphere. Feels like a place for just normal people of all fitness levels and goals to work out. I'm inexperienced in a gym and find the diagrams on the machines incredibly helpful about proper position, the exercise motion, and the muscle groups very helpful. The experience across the different gyms I visited is similar -- clean and chill with friendly staff and plenty of equipment even when relatively busy. The hours vary but they are open hours to accommodate most busy schedules - early or late - with many being open 24/5 that I've visited, but at least 5a - 10p weekdays and 7 to 7 on weekends.